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Privacy Policy

This Privacy Policy describes the information that we gather on or through our Services and how we use and process such information. For each processing purpose we will articulate the reason for requiring the data, what data we will process, the legal basis for processing the data and how long we will keep the data.

Where the legal basis of consent is to be used, this will be gathered freely, and we will use clear, plain language that is easy to understand, and you will be able to remove your consent at any point.


What information do we collect about you?

We collect/process information so that we can provide the best possible experience when you use our services.  This section of the policy will describe the purpose for processing your personal data, the legal basis to do so and how long we will keep your data.


Our Product / Service

If you choose to contact us for information, a quote or other assistance, you must provide us with some personal data so that we can provide our services to you, this will include your name, email address, company name, phone number, mailing address and website address. To help with our GDPR compliance, we also will ask for your country of residence and verification that you are older than 16 years of age. Other non-mandatory personal data may also be gathered.

We will process data using two legal rationales, if you are an individual and not associated with a contracted client we will ask for your consent. If you are associated with a contracted client, we will use legitimate interest as the legal basis to process the data.

Personal data will be retained until you request that we remove it.


Corporate

If you choose to contact us for information, a quote or other assistance, personal data items such as name, email address, mailing address, website address and telephone number may be stored in our CRM or newsletter platform.

We will process data using two legal rationales, if you are an individual and not associated with a contracted client we will ask for your consent. If you are associated with a contracted client, we will use legitimate interest as the legal basis to process the data.

Personal data will be retained until you request that we remove it.


Marketing

We would like to send you information about products and services of ours which may be of interest to you. You have a right at any time to stop us from contacting you for marketing purposes. The personal data will include names, addresses, email addresses, employer, and telephone numbers.

We will process data using the following legal rationales to send marketing information: if you are an individual and not associated with a contracted client we will ask for your consent. If you are associated with a contracted client, we will use contractual obligation as the legal basis to process the data. If you are associated with a previous contracted client, we will use legitimate interest as the legal basis to process the data. All of the above rationales for marketing information can be removed by informing us of your wish to remove consent.

We will retain personal data for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no longer ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 


Cookies

Like many websites, we use cookies and similar technologies to collect additional website usage data and to improve our services, however this will not be used to target marketing material to an individual user.

We will process data under the legitimate interest legal basis as we only use the data to perform aggregated tracking analysis and will not target individuals based upon this analysis; your acceptance of our privacy policy allows us to process the data.

We also set a small cookie to reflect your consent to our use of cookies; this cookie will remain active for one year after an individual’s most recent visit to our website.


Updating These Terms

We may change our service and policies, and we may need to make changes to these Terms so that they accurately reflect our service and policies. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is acceptable. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can request an account deletion.


Your Rights

Accessing or Rectifying your personal data

We want to make sure that your personal information is accurate and up to date and you have the right to request a copy and update the personal data that we hold about you. You may ask us to correct or remove information you think is inaccurate. If you would like to invoke this right, please email or write to us at the below address.


Deletion

Based upon the retention periods described above we will remove your personal data from our platforms.


Object, Restrict or Withdraw Consent


You may wish to object to or restrict our ability to process your personal data, this can be done either via email or in writing, using the contact details below. Further context may need to be requested to ensure we can carry out the relevant tasks on our platforms to perform the request.

Who we are and how to contact us

We are the data controller responsible for defining and managing how your personal data is processed.

Our company name is PF Interactive LLC, dba Pilot Fish.

Our company address is P.O. Box 1662, Stow, Ohio 44224

Our email address is This email address is being protected from spambots. You need JavaScript enabled to view it.


To Whom We Disclose Information

Except as described in this Policy, we will not intentionally disclose the personal data or client data that we collect or store to third parties without the consent of the data subject. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:


Service Providers

We work with third party service providers who provide email hosting, core corporate applications, web hosting, maintenance, and other services for us. These third parties may have access to, or process personal data or client data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.


Non-Personally Identifiable Information

We may make non-personally-identifiable information available to third parties for various purposes. This data maybe automatically-collected and would be analyzed to create an aggregated view of the data, ensure the reported information was anonymous.


Law Enforcement, Legal Process and Compliance

We may disclose personal data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.


Our Data Security

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way.

The following security procedures, and technical and organizational measures to safeguard your personal information have been put in place:

  • Firewalls, intrusion detection and prevention, anti-virus and anti-malware and backup and disaster recovery is in place to prevent data loss or deletion.
  • Our applications are engineered by following industry standards to minimize security vulnerabilities and updates on a regular basis.
  • Intrusion detection and prevention secures the network traffic to the servers and applications.
  • Anti-malware and anti-virus software is deployed to all of our servers and regularly scan and update with the latest anti-malware and virus signatures.
  • We regularly apply critical, security patches and firmware updates to operating systems and physical hardware to minimize the risk of vulnerabilities
  • We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
  • We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
  • We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

This privacy policy was last updated on June 5, 2018.


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